Frequently Asked Questions
… on Private Tours
How do private tours work?
You decide when and where your tour starts and how long it takes. We will pick your party up at the hotel or meet at the start of the tour. You choose one of the many of the fascinating areas in Hamburg and our expert guides will make sure you’ll adore what you’ll see.
Book your private tour here.
How much do private tours cost?
The price depends on your group size, the topic and the language of the tour, the tour duration etc. Just drop us a line (click here) describing your needs and we will come back to you as soon as possible.
Can you do a private tour in my language?
You bet we can! Probably. ????
Right now we regularly do private tours in English, German, Spanish, Dutch, French, Italian, Portuguese, and Slovak. We might do some more if you ask us!
Can you pick us up at the hotel / airport / restaurant?
Yes we will gladly do that, as long as this is in reasonable distance from the city centre of Hamburg.
Do you offer any other services such as transport / bookings?
Yes we do! Just ask us for the rates.
… on Hamburg Craft Beer Tasting Tour
What is included in the tour?
Seven local high quality beer samples and a passionate tourguide who knows the Hamburg craft beer scene as the back of his hand are included. It is possible to buy bottled beer as a souvenir during the tour.
Do I get drunk at the Craft Beer Tasting Tour?
Don’t worry, this definitely is not a pub crawl. This is a gourmet tour of high quality local craft beers. The beers are sample sizes so it is enough to get you a little tipsy but you will not get drunk. 🙂
Can every one join the craft beer tour?
You have to be 18 years old or older to be able to join the Craft Beer Tasting Tour. Please do not forget to bring your ID. Stag parties and drunken persons will not be allowed to join the Beer Tour and their tickets will not be refunded.
Do I need to book in advance?
Yes please, in order to join book on this website (click here). If you want to join the tour on a short notice (less than 24 hours) please call our hotline +49 (0)40 232 050 49.
Where is the meeting point of the tour?
The meeting point will be given to you after you reserve the tour. The reason for this is that the tour route changes frequently. We will always meet in one of the central areas of Hamburg.
Where does the tour end?
The last stop of the tour varies. It is always in the extended city centre though. Don’t worry, your tour guide will make sure you will get where you need to and will point you to the next public transport stop.
How do I recognize the guide?
Our guide will be holding a bright yellow umbrella at the meeting point.
How big will be the group size?
The minimum participant size is 4 Persons. Please understand that we will not be able to organize a public tour with less guests. Private tours with less than 4 persons are possible.
The maximum group size is 15 Persons. Please understand that our capacities are limited.
The weather forecast for today looks really bad. Will the tour take place?
Of course it will. The Craft Beer Tasting Tour takes place indoors. We move between a few places though so bring an umbrella if needed.
… on Free Tours
What are free tours?
Free tours do not have a fixed price that you have to pay. You are welcome to join the tours regardless of your budget. At the end of the tour the guests are free to decide about a fair price they want to pay the guide for the tour. All our guides will accept an amount that you feel is fair.
Who pays the guide?
Unlike what many think, we are not paid by the city of Hamburg. We are an independent private company and we do not receive money or compensation from any organisations.
The money from the guide’s guests is all that he/she earns for the tour. The guide has to pay a fixed amount per guest to the company for advertising, administration, etc… The guide then keeps what is left after tax deduction.
For most of us being a tour guide is our main job. We do this full time. That is why we appreciate when guests honor our work accordingly.
Can you live with what you earn as guides?
This depends, of course, on how much our guests give us at the end of the free tour. 🙂 All our guides are freelancers that have to pay taxes, health care, pension funds, and on top of that, their living costs. We gladly take everyone with a low budget on our tours but the free tour system is only feasible if everyone who can afford it honours the guides’ work accordingly. We appreciate every contribution given!
I didn't have the time to register! / Registration didn't work!
Don’t worry! We are nice people and will try to take you on the tour nevertheless. 🙂 In most cases, this will also work out well.
We are a group. Can we join a free tour?
Yes you can – if you are no more than 7 persons. Groups larger than 7 persons have to book a private tour with us.
To book a private tour please click here.
Do your free tours take place today?
Yes they do, even if the weather is bad. We might cancel a tour if there’s a pandemic or an earthquake around, though.
If you can book it on this website then it takes place!
Where and when do the tours start?
The Historic City Center Tour starts daily at 11 am in front of the main entrance of the Town Hall (Rathaus). The Harbour and St. Pauli Tour starts daily at 2 pm at Landungsbrücken, bridge No. 5 next to the Hard Rock Café.
How do I recognize the guide?
Our guides will be holding a bright yellow umbrella at the meeting point.
What should I bring to the tour?
Please, dress well according to the weather! This means: if the weather is hot, bring lots of water and sunscreen. If the weather is cold and rainy, bring plenty of warm clothes! Two hours in the cold actually feels much colder than you would think! Hamburg is also a windy city so don’t buy cheap umbrellas for €3 because they will only last 5 minutes.
… on Robin and the Tourguides
Do you offer tours in other cities, too?
No, we don’t. We offer the best tours we can in the city we love the most. In Hamburg we know people and places that we will never know in any other city. It is impossible to replicate the strong bond that attaches us to Hamburg and that’s why we only do tours here.
So who is this Robin guy?
If we would get paid just 1 euro every time they ask us this question we would be called Robin and the Millionaires by now!